At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries,we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the m ost unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions :
Client
Experience:
- Embody Sephora Attitude and set an example in front of the team.
- Provide support to the team in difficult situations ensuring client satisfaction.
- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Provide support for the floor manager as an active co-lead.
- Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
- Inspire the team to use digital tools to deliver a customized service.
- Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.
- Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
- Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.
- Collaborate in achieving skincare sale targets and overall store objectives.
- Reinforce sales policies and techniques established at Sephora University with all team members.
- Balance and drive the sales target among selective, exclusive and Sephora Collection.
- Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.
- Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
- Create disruptive internal competitions to motivate the team and boost achievements.
Operations:
- Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
- Contribute to the store projection of an excellent image through cleanliness and product restocking.
- Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
- Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
- Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.
- Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.
People:
- Motivate and develop the team through daily coaching / observations.
- Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.
- Increase the team’s confidence and motivation by praise and feedback for their performance.
- Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.
- Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.
- Ensure the team is using Axonify as E-learning…
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