Store Director

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the m ost unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

• Create amazing customer experiences through strong client focus and collaboration.
• Seek ways to improve client service, solve problems and build strong relationships where the ideas and input of others are welcomed.
• Embodied Sephora Attitude and set an example for the team.
• Provide support to the team in difficult situations ensuring client’s satisfaction.
• Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
• Take over floor leadership segments and ensure the floor is always managed and covered.
• Energize and motivate the team through effective floor management to guarantee an addictive experience for our client.
• Use Sephora’s tools and data to measure and analyses and propose action plans to enhance the customer experience.
• Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
• Embolden the team to use our omni channel tools to deliver a customized service.
• Build a strong relationship with Brand Managers and follow up on Brand BCs.
• Lead your management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s.
• Provide support for the Head of Retail in analyzing results and proposing action plans to enhance client experience and drive all related.
• Develop Strategic vision, Sales and Budget Strategies to drive results and maximize sales and profitability.
• Identify, analyze, and forecast sales and opportunities.
• Move the organization forward by consistent commitments to meeting objectives & results.
• Implement retail priorities and inspire commercial success.
• Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
• Inspire your Services Manager to create a playful and educational experience through the use of digital / OMNI tools to meet services KPI’s.
• Reinforce sales policies and techniques established at the Sephora University with all team members.
• Balance and drive the sales target among selective, Exclusive and Sephora Collection.
• Provide support to the Operations teams in analyzing sales results and proposing action plans to achieve set target.
• Create disruptive internal competitions to motivate the team and boost the achievements.

• Manage Day to Day Store Operations.
• Drive operational initiatives and ensure profitability and efficiency of the store.
• Cultivate creativity & disruption to ensure the store represents our brand and culture, using our policies, values, and best practices as your guide.
• Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.
• Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).
• In collaboration with the operation manager ensure the store projects of an excellent image through cleanliness and product restocking.
• Together with the Category Managers, encourage the team to apply and follow…