Sales Executive​/Customer Service Associate | Retail | M&S

Job Requisition : 176430

The Customer Service Associate plays a crucial role in delivering exceptional service to customers while maintaining the store's visual and inventory standards. Responsible for handling customer inquiries and complaints, this role ensures the sales floor is inviting and products are readily available. Key interactions include operating the cash register and utilizing effective sales strategies such as upselling and cross-selling.

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and elevate issues as needed.

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

• Exceptional customer service skills to address inquiries and resolve complaints.
• Strong verbal communication and interpersonal skills for effective customer interaction.
• Detail-oriented with the ability to maintain high standards in visual merchandising and store upkeep.
• Sales skills, including upselling and cross-selling, to enhance customer experience and sales performance.

• Previous experience in customer-facing roles, particularly focusing on providing excellent service.
• Strong verbal communication and interpersonal skills to effectively interact with customers.
• Proficiency in maintaining high store standards regarding product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.
• Strong ability to work well within a team to achieve store goals.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia.

We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries.

Join us today and make a difference…