Team Leader, Retail

As Team Leader you will provide personalized client experience, build strong client relationships and meet or exceed sales targets and KPIs, you will be a role model for your colleagues among the sales team and support the management team in day-to-day tasks.

YOUR IMPACT

• You will be the role model for the team, in terms of being the brand ambassador, possessing clienteling skills and mindset, achieving KPIs and ensuring back-office activities are in line with brand guidelines.
• Be able to take responsibility of the store when in your manager's absence, communicating to the team and the retail office.
• Assist Management in daily operations: floor management, stock operations, and opening/closing duties.

• Act as an ambassador of the brand by following the brand standards in terms of grooming and uniform policy.
• Combine a professional, authentic and positive approach with enthusiasm for our products and our House.
• Develop the highest standards of brand and product knowledge.

• Maintain an open, positive and constructive communication with team members.
• Train new sales associates on product knowledge, store procedures and company policies.
• Achieve individual and team objectives, be accountable for sales results, and support the team in their sales.
• Support the Store Manager in developing the team through mentoring and/or buddy system as well as the integration of newcomers.
• Demonstrate a detailed understanding of the company’s policies and provide support to other Sales Associates when needed.
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store.

• Welcome every Client and enhance their experience, advise Clients across the brand and all product categories.
• Provide exceptional client service according to the brand selling ceremony.
• Drive local client network growth demonstrating advanced clienteling skills, using different tools available to develop existing and recruit, convert prospect client to build long term Client relationships.
• Build lasting relationships with clients by bonding with them, understanding their desires, providing advice – “be memorable” beyond the sales process and providing follow up.
• Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients.
• Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty.

• Meet or exceed individual and store sales targets.
• Achieve individual and team objectives, be accountable for sales results, KPIs, CRM requirements support the team in their sales.
• Focus on cross, up-selling and have strong “matchmaking” skills for all product categories.

• Keep track of physical inventory of merchandise and inform the manager about product replenishment.

• Assist in maintaining visual standards with direction from VM.

• Proficient and accurate use of POS.
• Participate in all inventories, cycle counts and goods receptions.
• Ensure store functional maintenance.
• Respect stock room guidelines.

Experience
:

• Previous experience of minimum 4 years in sales and in fashion or luxury sector.
• High product and fashion sensitivity and knowledge.
• Ability to understand and go beyond customers’ needs to provide them the best customer experience.
• Taste for challenge and a team spirit.
• Sense of service, natural curiosity, open minded, optimism and empathy are essential to your success.