Store Manager | Retail | Watsons

Store Manager | Retail | Watsons | Qatar

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

The Store Manager is tasked with planning, controlling, and directing store operations to achieve high customer service standards and in-store execution, driving sustainable sales and profit targets. Communicating effectively with the team, the manager influences professional customer service delivery and analyzes sales figures to steer the business towards its goals. The role involves direct supervision of various beauty-focused staff and ensuring financial and operational KPIs are met.

• Drive, monitor, and review sales performance and recommend action plans to deliver the store sales budget.
• Conduct monthly meetings focusing on category sales performance, updating selling personnel and recommending action plans for improvement.
• Implement strategies and ensure 100% execution of programs to achieve sales targets for all exclusive products, submitting feedback on promo effectiveness.
• Manage and control store approved OPEX budgets, including utilities, wrap supply, and staff costs.
• Recommend and initiate plans to optimize the store's controllable expenses.
• Achieve shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance.
• Achieve % of total sales, manage exclusives, operating expenses, and shrinkage targets.

• Check and review the implementation of display and timely replenishment of stocks.
• Manage availability and ensure timely replenishment of stocks.
• Ensure consistent and accurate inventory adjustments including GAP, Cycle Counts, and Negative Quantity on Hand.
• Ensure customer shopping experience exceeds customer expectations.
• Handle and report product queries, complaints, offering professional advice aligned with Brand of Service Standards.
• Drive loyalty member programs and initiatives to achieve target transaction participation.
• Drive selling techniques to achieve target conversion and transaction rate.
• Cascade ongoing promotions, activities, memos, bulletins regularly following standard guidelines.
• Check and validate proper implementation and execution of promotional and store activities like promo call outs and hero displays.

• Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented according to SOP.
• Demonstrate strong analytical skills and understanding of system reporting.
• Monitor store controllable expenses, supervise loss, asset protection, risk management, and inventory management.
• Liaise with mall management and handle store documentation such as daily reports, banking, refunds, exchanges.
• Ensure Planogram implementation and retail standard operations.

• Plan and monitor personal development plans and in-role development interventions for team members.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisals and personal plans for direct reports.
• Implement action plans for employee engagement.
• Complete and discuss competency building and performance reviews.

• Extensive knowledge of the beauty industry and current trends.
• Empathy and customer service focused with a results-oriented approach.
• Leadership and problem-solving skills with the ability to handle ambiguity.
• Proactive mindset with excellent relationship skills, integrity, and trust.

• Bachelor's or Master's degree preferred.
• Minimum of 5+ years experience in retail and team management, specifically in the beauty sector.
• Proficient in retail operational skills, including stock management, visual merchandising, systems usage, and cashier operations.
• Strong management skills with a focus on people development and leadership.