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Customer Experience Manager - Primark Festival
Job in
Doha, Qatar
Listed on 2026-07-06
Listing for:
Alshaya Group
Full Time
position Listed on 2026-07-06
Job specializations:
-
Retail
Customer Service Rep, Retail Associate/ Customer Service, Retail Sales, Beauty Sales & Marketing -
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
Role Profile:
To deliver exceptional in-store and online customer experiences that reflect the brand’s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.
Key Performance Areas include but are not limited to:- Develop and implement customer experience strategies across retail stores
- Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
- Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
- Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
- Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
- Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
- Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
- Resolve high-level customer complaints with professionalism and empathy.
- Retail customer experience
- Team Leader
- Planning & organizing
- 3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.
- Strong leadership and interpersonal skills; ability to influence and inspire frontline teams.
- Deep understanding of cosmetic retail trends and customer expectations.
- Proficiency in in CRM and customer feedback tools.
- Passion for beauty, skincare, and customer service.
Advertised: 08 May 2026 Arab Standard Time
Applications close:
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