Sales Assistant | Retail | Toys 'R' Us, AlSadd Mall

Overview Of The Role

The Sales Assistant plays a pivotal role in driving sales and ensuring a positive customer experience. The role includes generating sales, engaging customers, and supporting operational tasks. Key success factors include maintaining a clean and organized store environment, meeting customer‑service standards, and creating a welcoming shopping atmosphere.

• Generate sales by engaging customers and offering insights into product range.
• Greet customers promptly upon entering the store with a smile and friendly demeanor.
• Provide current, relevant information about products to aid purchasing decisions.
• Sincerely thank all customers as they exit and invite them to return.

• Maintain a sparkling clean and organized environment, adhering to store standards.
• Provide quality service in fitting rooms and ensure the cash wrap area is clean and neat.
• Follow up with customers timely to ensure satisfaction and attempt to upsell or add‑on to the sale.
• Capture customer information accurately in the database for marketing and sales tracking.
• Offer gift cards during checkout and manage the cash wrap efficiently.

• Excellent customer‑service skills and the ability to engage customers positively.
• Ability to work efficiently and maintain store cleanliness standards.
• Competence in using computer‑aided design packages for visual merchandising.
• Capability to manage cash register processes accurately and efficiently.

• High School Degree is required.
• 1–2 years of retail sales experience preferred.
• Proficiency with CAD software such as AutoCAD, Sketch Up, Illustrator, or Photoshop.
• Good verbal communication skills and capability to perform heavy lifting and stand for prolonged periods.

Al‑Futtaim Retail is a leading retailer across the Middle East, Africa, and Asia, offering a range of high‑profile brands such as IKEA, ACE, Toys R Us, and the Inditex Group (Zara, Mango, Bershka, P&B). We aim to hire the best talent from all backgrounds to support our diverse workforce, which includes over 100 nationalities across 12 countries.