Store Director

Store Director at Sephora in Doha, Qatar. Full‑time on‑site position offering great opportunities for career growth.

• Embodies the Sephora Attitude and sets an example in front of the team.
• Provides support to the team in difficult situations, ensuring client satisfaction.
• Offers extensive coaching and training to assist the team in meeting all commercial and operational KPIs.
• Assumes floor leadership segments and ensures the floor is always managed and covered.
• Energizes and motivates the team through effective floor management to guarantee an addictive experience for clients.
• Uses tools such as Love Meter and CEE to analyze overall satisfaction and proposes action plans to enhance the customer experience.
• Inspires the team to use digital tools to deliver customized service.
• Works in partnership with the Training Department and coaches the team to offer Beauty Services, maximizing client satisfaction.
• Encourages the team to use the Happy App for a personalized service and follows up daily.
• Builds strong relationships with Brand Supervisors and follows up on Brand BCs.
• Leads the Management team to create a positive and energetic shopping experience, achieving all commercial KPIs.
• Supports the head of operations in analyzing results and proposing action plans to enhance client experience and drive related KPIs.
• Maintains and enforces quality customer service, resolving customer complaints.

• Implements retail priorities and inspires commercial success.
• Leads the management team to create a positive and exciting work environment through effective floor management while ensuring targets are met.
• Inspires the Services Manager to create a playful and educational experience while ensuring services targets are met.
• Reinforces sales policies and techniques established at the Sephora University with all team members.
• Balances and drives the sales target among selective, exclusive, and Sephora Collection.
• Supports the Store Head of Operations in analyzing sales results and proposing action plans to achieve set targets.
• Creates internal competitions to motivate the team and boost achievements.

• Optimizes and oversees operations with the Operations Manager to ensure efficiency and compliance with company policies and guidelines.
• Inspires the management team to enforce policies and procedures regarding products, testers, prices, merchandising, and partners.
• Collaborates with the Operations Manager on store projection, VM, merchandising quality, animation, and marketing standards.
• Encourages the team to apply and follow established policies and procedures regarding store operations.
• Accurately monitors stock availability and reports low stock to avoid OOS situations.
• Provides support to the relevant head office department for operational feedback and data analysis.

• Provides support to the Head of Retail with knowledge of market conditions, competition, and client needs.
• Offers leadership that mirrors Sephora’s vision and strategic direction.
• Establishes monthly competitor reports and analyzes KPIs to propose improvement actions.
• Develops short‑ and long‑term strategies to drive top and bottom line sales.
• Proactively provides product recommendations and qualitative feedback based on local knowledge.
• Implies action plans to boost business and maximize product performance through visual merchandising, training, trends, and operational knowledge.
• Plans, implements, and oversees in‑store promotional events or displays.
• Conducts market visits and analyses to identify growth opportunities.
• Contributes to business reports, forms a comprehensive picture of performance.
• Builds relationships with other stores and head office departments, taking on area responsibilities.
• Manages the store’s P&L.
• Proposes innovative ideas and opportunities to Head of Operations.

• Motivates and develops the Management and store team through daily coaching and observations.
• Communicates and inspires the team on business strategy, vision, and relevant information.
• Increases team confidence and motivation through praise and feedback.
• Engages in recruiting, develops talents, and secures succession plans with the Head of…