Beauty Advisor | Retail | Watsons

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Job Requisition :179344

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Beauty Advisor plays a crucial role in enhancing customer experience and driving sales in the store. They are responsible for selling beauty products through knowledgeable engagement with customers, ensuring efficient service, and maintaining a visually appealing display of products. By leveraging their expertise in beauty and fashion trends, the Beauty Advisor aims to satisfy customers and contribute to the store's financial performance.
  
  The role also entails monitoring financial metrics, adhering to operational standards, and participating in personal and professional development programs to ensure continuous growth and competency.

• Recommend appropriate products and provide information on features, advantages, and benefits to enhance customer decision-making.
• Assist customers in locating, selecting, and purchasing products based on preferences for brand, variant, and color.
• Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase Average Transaction Value (ATV).
• Attend to all customer queries and needs, providing efficient and friendly service.
• Resolve customer complaints following set customer service standards and within the scope of control.

• Monitor the availability of products and ensure proper safekeeping of merchandise to prevent shoplifting, damages, and pilfer ages.
• Update reports on product shelf life and ensure timely replenishment of products on display with complete shelf tag prices.
• Weekly monitor price changes and update shelf/price tags as needed following planograms and guidelines.

• Comply with all set customer service standards, including greeting customers and offering baskets.
• Prepare and set up store promotions using marketing collaterals to effectively communicate offers.
• Maintain cleanliness and orderliness in assigned areas and ensure compliance with company policies and procedures.

• Accomplish and monitor performance development plans in a timely manner.
• Participate in and implement agreed Employee Engagement Survey (EES) action plans.
• Ensure timely and accurate execution of retail operating standards and planogram implementations.