Customer Service Associate | Retail | M&S

Customer Service Associate | Retail | M&S | Qatar

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

The Customer Service Associate is pivotal in driving sales and delivering an exceptional customer experience. They are responsible for engaging with customers, providing knowledgeable and friendly service, and maintaining store standards. Success in this role involves meeting sales targets, ensuring a clean and inviting store environment, and upholding company policies. The role requires strong communication skills and an ability to work collaboratively with the store team to achieve business objectives.

• Create a positive first impression for customers through energetic demeanor and adherence to the dress code.
• Greet customers immediately upon entering the store with a sincere and warm welcome.
• Provide customers with current and relevant information about products.
• Express gratitude to all customers for shopping at M&S and invite them to return.

• Deliver quality service in the fitting rooms and follow up with customers.
• Attempt to add on to sales during interactions and assist in achieving sales targets.
• Efficiently manage services at the cash wrap, offer gift cards, and capture customer information for the database.

• Maintain store standards and cleanliness to create a sparkling and organized environment.
• Participate in and attend all store meetings and related functions.
• Complete other duties as assigned by store management, including meeting weekly sales targets.
• Maintain punctuality and adhere to designated work schedule.

• Comply 100% with M&S policies and procedures.
• Demonstrate flexibility and collaborate effectively with peers and management.
• Perform housekeeping duties as required.

• Ability to identify and stay ahead of fashion trends.
• Capacity to work flexibly within a team environment.

• High School Degree or equivalent.
• 1-2 years of retail sales experience.
• Good verbal communication skills and ability to engage with diverse customers.
• Physical ability to perform tasks such as heavy lifting and standing for extended periods.

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia.

We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development.

For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…