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ERP Transformation Manager - Retail Front of House
Job Description & How to Apply Below
Project WAHED is the Qatar Airways Group's ERP transformation across the whole Group, covering Retail, Hospitality, Finance, Supply Chain and HR. We are seeking an ERP Transformation Manager – Retail to own the Retail Front of House discipline for Project WAHED. You will be the single accountable business owner for the store-facing retail platform:
Oracle Retail Xstore Point of Sale, Xstore Office and XOCS, plus the related store technology estate. You will also own all Front of House data, testing and validation through to go-live and post-go-live support. You will help connect store and digital channels, including order orchestration with eCommerce, so customers get one consistent experience across every channel.
- Own the Retail Front of House solution end to end, from build to steady state, covering Xstore Point of Sale, Xstore Office/XOCS, till hardware, peripherals, payment integration and related store technology.
- Lead Front of House data migration across all conversion cycles: object ownership, cleansing, load validation, reconciliation and formal sign-off.
- Own the Front of House test agenda across integration, user acceptance, security and operational testing including defect triage and exit sign-off.
- Drive cutover and go-live readiness for stores, including till readiness, rollback position, and hypercare support.
- Plan and manage a high-volume point of sale rollout across a large, multi-site store estate.
- Support omnichannel order flows between stores and eCommerce using Oracle Retail Order Orchestration Cloud Service / Order Broker Cloud Service (OROB).
Experience:
- Bachelor's Degree or equivalent with a minimum of 6 years of job-related experience.
- Direct experience with Oracle Retail Xstore Point of Sale / Xstore Office / XOCS, or an equivalent enterprise point of sale platform.
- 6+ years in retail store operations or retail technology, with direct ownership of point of sale and store back-office systems.
- 5+ years in business transformation and ERP implementation.
- Delivery through the full implementation lifecycle in a live trading environment.
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