Sales Associate
Job Description & How to Apply Below
* Applicant location: within Qatar
* Education:
High / Secondary School
* Visa Status:
Qatar Company Visa (With NOC)
* Number of Hires: 1
* Industry: Retail & Wholesale Trade
* Function:
Customer Service
Job Description
** Role Purpose
** The Sales Associate is the face of AOC, responsible for delivering outstanding customer service, processing transactions, and supporting the visual presentation of the store. This role plays a key part in enhancing the customer experience by ensuring product knowledge, merchandising standards, and store cleanliness are consistently upheld.
** Key Responsibilities*** + Maintain punctuality and uphold a professional work ethic. + Adhere to established processes and procedures to ensure smooth daily operations. + Open and close the store in coordination with the team, ensuring all assigned areas (Trading Cave, bulks, back office, trash bins, snacks area) are clean and ready for operation. + Welcome and assist customers with product knowledge, enthusiasm, and professionalism—particularly with Pokémon, One Piece, Yu-Gi-Oh!,
and other TCG products. + Accurately process sales transactions—including cash, card, and digital payments—via the POS system. Ensure to log in and out of your personal POS account when not handling cashier duties. + Replenish product displays and ensure VM (Visual Merchandising) standards are followed. + Assist with pricing and re-pricing of products using TCG-approved pricing tools and applications. + Assist Storekeeper with monthly inventory counts.
+ Maintain tidiness and order on the sales floor and in the trading cave including restocking items and ensuring the snack area and cashier counter are presentable. + Support the execution of in-store events, weekend tournaments, and special campaigns. + Ensure proper cash handling procedures are followed, including end-of-day cash reconciliation. + Inform management on key community developments/ requirements from the TCG community.
+ Support social media management and content creation, as needed. + Perform additional business-related duties as assigned from time to time. + Maintain proper attire by wearing the designated AOC uniform during working hours.
** Key Performance Indicators (KPIs)*** + Daily and weekly sales performance + Customer satisfaction and feedback + Accuracy in cash handling and POS transactions + Visual display standards and cleanliness scores + Attendance, punctuality, and event participation + Product upselling.
** Training Requirements*** + POS and cash register operations + TCG product knowledge (., Pokémon, One Piece, Yu-Gi-Oh!) + Upselling techniques and customer interaction skills + VM standards and display maintenance + Trade-In Process and procedures + Store opening/closing procedures and cleanliness protocols + Pricing tools and TCG-approved app usage
Position Requirements
10+ Years
work experience
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