Sales Executive

Job Description Sales amp Business Development

Proactively identify develop and convert new business opportunities for the hotel Conduct regular sales calls client visits presentations site inspections and business meetings Develop new accounts and continuously expand the hotel s customer base Promote the hotel s rooms long-stay accommodation F amp B facilities meeting spaces events and other services Achieve and exceed assigned monthly quarterly and annual sales and revenue targets Identify opportunities to increase room nights average rate total revenue and overall account production Develop and maintain a strong sales pipeline and ensure timely follow-up on all leads and enquiries Participate in sales missions trade shows networking events exhibitions and other business development activities

Manage and develop an assigned portfolio of corporate government leisure travel trade MICE and other key accounts Build and maintain strong relationships with key decision-makers and business partners Conduct regular account reviews and identify opportunities for increased production Maintain accurate and up-to-date account information and contact details in the hotel s CRM sales system Monitor account performance and take corrective action where production is below expectations Develop long-term partnerships that generate repeat and incremental business

Identify and pursue opportunities within the Corporate and MICE segments Handle enquiries for meetings conferences group accommodation events and corporate functions Prepare and follow up on proposals quotations and contracts Negotiate rates and commercial terms within approved hotel guidelines Coordinate group requirements and ensure accurate communication of client expectations to relevant departments Conduct hotel site inspections and presentations for potential clients and event organizers Follow up on lost business and identify opportunities to convert future business

Support the achievement of the hotel s overall revenue and business objectives Work closely with Revenue Executive to understand market demand pricing availability and business opportunities Recommend appropriate sales strategies based on market conditions and account performance Monitor competitor activities market trends pricing and new business opportunities Identify opportunities to maximize total hotel revenue rather than focusing solely on room sales Ensure all negotiated business is aligned with the hotel s commercial strategy and profitability objectives

Maintain a high level of professionalism in all client interactions Understand client requirements and recommend appropriate hotel products and services Ensure client expectations are clearly communicated and followed through from enquiry to completion Handle client concerns and complaints promptly and coordinate with relevant departments for resolution Conduct post-event and post-stay follow-ups to strengthen relationships and encourage repeat business Provide excellent after-sales service to ensure client satisfaction and retention

Maintain accurate records of sales activities client visits leads proposals and business opportunities Update the CRM sales system regularly and accurately Prepare weekly and monthly sales activity reports Monitor account production against targets and provide updates to the Assistant Sales Manager Director of Sales Assist in preparing sales forecasts market reports and account plans Maintain an organized database of existing and prospective clients Ensure all sales documentation contracts and correspondence are completed accurately and on time

Work closely with Reservations Revenue Management Front Office F amp B Events Finance and Operations Ensure all confirmed business is properly communicated and handed over to the relevant departments Participate in sales and commercial meetings and contribute market intelligence and business leads Support Marketing and Communications initiatives by providing market insights and sales…