Senior Account Manager; IT solutions and products

The main objective for senior account manager is to build strategic relationship that make it difficult for competitor to break into the account and to achieve short term and long term business unit objective by managing enterprise customers, provide input to develop new markets in alignment with the division strategy.

• Works with the service and project Operation team to ensure quality services are delivered as agreed with the customer.
• Coordinate with Finance team to ensure proper invoices are produced and payment are collected as agreed with the customer. Manage relationships with key customers at the opportunity management level
• Manage relationships with partners
• Ensure quality of services provided.
• Create and expand customer base in line with Enterprise strategies by covering all of assigned accounts
• Works with partners and suppliers regarding Pricing information, new products, delivery issues and market coverage.
• Responsible for preparing commercial proposals to customers and submit technical and commercial proposals to customers.
• Market Intelligence including competitive information
• Sales & Financial reports
• Pipeline Management
• Prepare costing sheets to view GP value achieved in each sale.
• Keep up to date of latest technologies and products
• Be up to date and research on emerging technologies impact on customers’ business
• Recommends new ideas to increase customer satisfaction and sales.
• Recommends new markets to be covered
• Recommends new products and new partnerships
• Inputs in development of short ,medium and long term sales and organization strategy