Car Sales Executive - GAC Motor

Position Overview Al-Futtaim Automotive is looking for a customer-focused Car Sales Executive to join GAC Motor in Doha, Qatar. The role is responsible for achieving vehicle sales targets, delivering excellent customer service and building lasting relationships with new and existing customers. As a Car Sales Executive, you will guide customers through the vehicle purchasing process, arrange test drives, explain available products and services, and identify opportunities to increase sales through finance, insurance, accessories and vehicle protection packages.

The position requires a strong commitment to customer satisfaction, accurate sales documentation and compliance with dealership procedures. You will work closely with the showroom team and supporting departments to provide a smooth purchasing experience while achieving sales, Customer Satisfaction Value (CSV) and Net Promoter Score (NPS) targets.

Country:
Qatar
- City:
Doha
- Industry: Automotive
- Function:
Sales-Retail
- Salary:
Not disclosed
- Gender: No Preference
- Candidate Nationality:
Not specified
- Job Type: Full Time
- Work Arrangement:
On-site

• Achieve or exceed allocated monthly vehicle sales targets, with a target of 17 units.
• Engage prospective customers, understand their vehicle requirements and recommend suitable GAC Motor models.
• Present vehicle features, specifications and benefits to support informed purchasing decisions.
• Convert showroom enquiries and customer interactions into sales opportunities.
• Maintain regular follow-up with prospective customers to support sales conversion.
• Build relationships with existing customers to encourage repeat purchases and referrals.
• Contribute to the dealership 's sales objectives through consistent performance and customer engagement.

• Deliver a professional and customer-focused experience throughout the vehicle sales process.
• Meet or exceed the required Customer Satisfaction Value (CSV) score of 4.85.
• Achieve the Net Promoter Score (NPS) target of 85.
• Understand customer expectations and respond promptly to enquiries and concerns.
• Maintain positive relationships with customers before, during and after vehicle purchases.
• Take appropriate customer-focused decisions within company guidelines.
• Coordinate with relevant departments to resolve customer issues and maintain service quality.
• Support a showroom culture focused on customer satisfaction, service excellence and long-term relationships.

• Identify opportunities to increase sales through relevant automotive products and services.
• Explain available vehicle finance and cash purchase options.
• Promote vehicle insurance solutions according to customer requirements.
• Present accessories and window tinting options.
• Introduce available service packages and paint protection products.
• Support customers in understanding the benefits of additional products and services.
• Coordinate with relevant departments to complete associated sales documentation and transactions.

• Offer a test-drive opportunity to every customer, in line with the dealership 's 100% test-drive experience target.
• Explain vehicle features and performance benefits during customer interactions.
• Ensure all required test-drive documentation is completed accurately.
• Follow company procedures for test-drive arrangements and customer safety.
• Maintain professional communication throughout showroom visits and vehicle demonstrations.
• Support a positive showroom experience that encourages customer confidence and purchasing decisions.

• Record 100% of showroom walk-in customers in the C4C customer relationship management system.
• Maintain accurate customer details, enquiries and sales activity records.
• Complete appropriate follow-up actions for every recorded customer opportunity.
• Use CRM software and sales tracking systems to monitor customer interactions.
• Maintain accurate sales information to support reporting and performance monitoring.
• Ensure customer records are updated promptly and consistently.

• Follow company procedures when handling cash and credit…