Customer Success Manager - Enterprise SaaS

Location:

Doha, Qatar

Employment Type:

Full-Time

Experience:

4–6 Years

Our Client is looking for a commercially driven Customer Success Manager to own client revenue growth, product adoption, retention, and account success across enterprise accounts in Qatar and select GCC markets, including Saudi Arabia, Oman, Bahrain, and Kuwait.

This is a senior individual contributor role focused on managing strategic enterprise relationships, driving account expansion, and delivering measurable commercial outcomes. The ideal candidate will combine strong Customer Success expertise with a proven ability to manage revenue targets, identify growth opportunities, and engage effectively with executive-level stakeholders.

• Drive end-to-end client revenue growth across Qatar, Saudi Arabia, Oman, Bahrain, and Kuwait.
• Own and consistently deliver against revenue, retention, and account growth targets.
• Identify, negotiate, and close cross-sell and upsell opportunities within existing accounts.
• Develop account growth strategies aligned with client business objectives.

• Develop a strong understanding of redemption categories, including travel, digital gift cards, experiences, and merchandise.
• Monitor and drive redemption volumes and overall platform adoption.
• Collaborate with client and internal Growth teams to tailor offerings to GCC consumer preferences.
• Identify opportunities to improve engagement, usage, and customer value.

• Own the post-sale lifecycle for large enterprise, banking, and government-linked clients.
• Develop and execute structured customer success and account plans.
• Ensure smooth client onboarding and ongoing adoption.
• Conduct regular Quarterly Business Reviews (QBRs) with key stakeholders.
• Proactively identify and mitigate retention and account risks.
• Build long-term relationships with senior and executive-level client stakeholders.

• Navigate regional procurement processes, governance requirements, and business practices across GCC markets.
• Build trusted relationships with clients and stakeholders across Qatar, Saudi Arabia, Oman, Bahrain, and Kuwait.
• Understand local business culture and relationship-driven decision-making processes.

• Partner with Product, Growth, Operations, Support, and other internal teams to resolve client issues.
• Provide actionable client feedback to influence product and roadmap improvements.
• Coordinate resolution of complex integration, operational, and service-related issues.
• Ensure client requirements are effectively communicated and addressed internally.

• 4–6 years of experience in Customer Success, Account Management, Key Account Management, or a similar customer-facing commercial role.
• Proven track record of managing revenue, retention, and account growth targets.
• Experience managing complex enterprise accounts across Qatar and/or GCC markets, including KSA, Oman, Bahrain, or Kuwait.
• Strong understanding of enterprise procurement cycles and commercial practices in the Gulf region.
• Demonstrated ability to identify and close cross-sell and upsell opportunities.
• Strong commercial acumen with an outcome-oriented approach to Customer Success.
• Experience managing senior and executive-level stakeholders.
• Strong communication, presentation, negotiation, and relationship-management skills.
• Ability to translate product capabilities into clear business value and ROI for enterprise and C-level stakeholders.
• Fluency in English with strong professional communication skills.
• Arabic proficiency is preferred.
• Must be based in Doha, Qatar, with a valid QID / transferable work residency.

• Experience in loyalty programs, customer engagement platforms, fintech, or B2B SaaS.
• Experience working with Tier-1 banks, telecom operators, large conglomerates, or government-linked organizations.
• Experience managing enterprise accounts across Qatar, Saudi Arabia, Oman, or other GCC markets.
• Exposure to digital rewards, employee engagement, loyalty, or consumer rewards ecosystems.

Skills:

enterprise sales,revenue growth,customer retention,account management,customer success,upselling,cross-selling