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Job Description & How to Apply Below
- Sell the voco® Doha West Bay Suites product and services using up-selling and suggestive selling techniques
- Promote the Hotel’s products and services
- Maintain a high level of product and service knowledge about voco® Doha West Bay Suites.
- Prepare and execute action plans which increase reservation sales and associated business
- Record and process reservations made by phone/email
- Offer waitlist reservations, if rooms are not available for the requested period.
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested
- Prepare reservation sales reports
- Ensure that all correspondence relating to room enquiries is actioned promptly and efficiently.
- Keep the Revenue Head informed of any complaints and unusual matters of significance.
- To maintain professional business confidentiality.
- To conduct yourself in a professional manner at all times and maintain high grooming standards.
- Record special billing arrangements for groups and conventions
- Liaise with Operations Manager or Finance Manager for all reservations requiring credit approval in accordance with the hotel's credit policy.
- Preparation of quotes, communications, database input and filing.
- Have working knowledge of budget targets and develop strategies to achieve set targets.
- Develop methods and initiatives to increase departmental revenue within the sales team.
- Communicate effectively with all other departments.
- Attend meetings, training sessions and any other required meeting or training session.
- Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
- Maintain a good working relationship with the staff and colleagues throughout the hotel and sister properties
- Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
- All client requests are followed up on and responded to within 24 hours
- Assigned projects are completed within designated time frames
- Efficient communication platform is consistently maintained
- Comply with and ensure adherence to all of the hotel’s policies and procedures
- Comply with all occupational health and safety policies and procedures
- Maintains a professional and organized work environment
- Reports, presentations and other administrative duties are consistently on a high standard; and free of errors and omissions.
- Higher School Certificate / Year 12 (or equivalent)
- Previous experience within a hotel reservations sales environment
- Competent Word, Excel, PowerPoint and software packages
- Competent Oral and Written Communication Skills
- Strong organizational and work coordinating skills to handle multiple assignments and projects
- Knowledge of hotel PMS (Opera)
- ‘Can do’ attitude and a high level of energy
- Professionally groomed
- Able to work under pressure
Adaptable to change
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