Retail Sales Executive and Watch Technician

Retail Sales Executive and Watch Technician Job Snapshot
- Role:
Retail Sales Executive and Watch Technician

- Location:

Doha, Qatar
- Industry: Retail
- Function:
Retail‑Counter Sales and Cashier

- Experience:

Minimum 5 years of quartz and automatic watch servicing experience combined with a retail background
- Job Type: Full Time
- Work Arrangement:
On‑site

Al‑Futtaim Retail is seeking an experienced Retail Sales Executive and Watch Technician to support watch sales, technical servicing and customer service operations in Doha, Qatar. This dual‑role position combines retail sales responsibilities with hands‑on watch servicing, ensuring customers receive knowledgeable product advice, reliable technical support and a positive after‑sales experience. The successful candidate will assist customers in selecting watches, explain product features and benefits, maintain sales records and contribute to achieving sales targets.

Technical responsibilities include supporting watch repairs, handling service complaints, preparing repair estimates, maintaining job cards and coordinating spare parts requirements. The position also requires close collaboration with merchandising, supply chain and sales colleagues to maintain product availability, efficient service operations and an attractive showroom environment.

Candidates should have at least five years of experience servicing quartz and automatic watches, together with a retail background, strong communication skills and a customer‑focused approach.

• Country:
  Qatar
• City:
  Doha
• Industry: Retail
• Function:
  Retail‑Counter Sales and Cashier
• Salary:
  Not disclosed
• Gender: No Preference
• Candidate Nationality:
  Not specified
• Job Type: Full Time
• Work Arrangement:
  On‑site

• Welcome customers and provide professional assistance with watch purchases.
• Present available watch products and explain their features, benefits and prices.
• Understand customer preferences and recommend suitable products.
• Contribute to achieving assigned retail sales targets.
• Maintain a customer‑focused approach throughout the sales process.
• Provide accurate product information to support purchasing decisions.
• Assist with sales activities during periods of high customer demand.
• Build customer confidence through knowledgeable and courteous service.

• Maintain accurate daily sales registers.
• Update sales information regularly in accordance with store requirements.
• Monitor product availability and identify watches required from main stock.
• Arrange procurement of watches from main stock when needed to support sales.
• Coordinate with relevant colleagues to ensure timely product availability.
• Support efficient sales operations through accurate recordkeeping and communication.

• Provide technical servicing support for quartz and automatic watches.
• Assist the Senior Technician with spare parts ordering requirements.
• Identify parts required for watch servicing and repair activities.
• Communicate location‑specific spare parts requirements to support continuous availability.
• Attend to customers reporting watch faults or service‑related concerns.
• Assess customer complaints and prepare appropriate repair estimates.
• Carry out watch repairs as required within the scope of the role.
• Support the timely handling of watch servicing requirements.
• Maintain professional standards when dealing with customer‑owned products.

• Respond to customer complaints regarding watch performance or servicing.
• Listen carefully to customer concerns and identify appropriate next steps.
• Explain repair estimates and relevant service information clearly.
• Maintain professional communication throughout the service process.
• Provide…