Lead ServiceNow Technical Consultant; CoEI

Lead Service Now Technical Consultant (CoEI)

Location: Doha, Qatar

Employment Type: Full-Time

Working Model: Fully On-Site — Mandatory

Department: Service Now Centre of Excellence & Innovation (CoEI)

Reporting To: Service Now CoEI Lead

We are seeking a Lead Service Now Technical Consultant to provide hands‑on technical leadership across the design, development, governance, delivery, and continuous improvement of an enterprise Service Now platform.

Working within the Service Now Centre of Excellence & Innovation, you will serve as a senior technical authority across multiple product areas, ensuring solutions meet architecture standards, security requirements, development practices, and operational objectives.

This role combines complex development with solution architecture, team leadership, stakeholder engagement, and innovation. You will support both ongoing platform operations and transformation initiatives, including enterprise integrations, automation, modernization, and AI‑enabled service experiences.

• Lead solution design sessions, technical workshops, architecture reviews, and complex technical delivery.
• Provide technical guidance, mentoring, and coaching to developers, administrators, analysts, and junior consultants.
• Define and enforce development standards, coding practices, and implementation methodologies.
• Review and approve technical designs, ensuring scalability, maintainability, security, and alignment with platform architecture.
• Design enterprise solutions using native Service Now capabilities wherever possible, following upgrade‑safe design principles.
• Produce technical architecture, detailed design documentation, and implementation specifications.
• Collaborate with enterprise architecture, security, infrastructure, and business teams.
• Support Architecture Review Board activities and technical governance processes.

• Lead and directly contribute to the development of scoped applications, App Engine solutions, Employee Centre, work spaces, UI Builder, and Service Portal.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Actions, Access Control Lists (ACLs), and scheduled jobs.
• Deliver workflows and automation using Flow Designer and Integration Hub.
• Configure and enhance Service Catalog, Knowledge Management, notifications, record producers, and data transformations.
• Develop REST and SOAP integrations and implement automated testing using the Automated Test Framework (ATF).
• Troubleshoot complex platform issues and support production releases, hypercare, and critical platform events.

• Design and implement secure, scalable integrations with Oracle, Microsoft, Azure, identity platforms, HR platforms, Computer‑Aided Facility Management (CAFM) systems, and other enterprise applications.
• Develop and maintain APIs and integration interfaces.
• Establish integration standards, monitoring practices, and API governance.
• Diagnose integration issues and improve reliability and performance.

• Identify and deliver automation opportunities across enterprise workflows.
• Support the adoption of Service Now AI capabilities and intelligent service experiences.
• Contribute to AI governance and enterprise automation strategies.
• Evaluate emerging Service Now capabilities and recommend adoption opportunities aligned with platform objectives.
• Support innovation initiatives within the CoEI.

• Ensure solutions comply with CoEI governance frameworks, security controls, and operating standards.
• Conduct code reviews, peer reviews, and solution quality assessments.
• Maintain source control discipline, release governance, and…