Lead Cargo Officer - Commercial Control

The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo Operations Team in Doha as Lead Cargo Officer.

In this role, you are responsible for real-time monitoring of cargo profitability, optimization of cargo revenue, capacity utilization, and scheduling integrity across freighter operations within the IOC Cargo operational window.

The role acts as a central control and decision-support function, ensuring revenue protection, operational resilience, and service quality for critical and sensitive shipments across the QR Cargo network

• Identify trends in claims and shipment related to nonconformance to find appropriate measures to eliminate and/or minimize them through collaboration with line manager and other departments involved.
• Monitor freighter flight profitability, load factors, and capacity utilization for all freighter flights within the IOC Cargo operational window.
• Proactively recommend freighter and passenger aircraft upgrades, downgrades, delays, or cancellations based on predicted profitability, utilization and operational constraints.
• Assess operational disruptions (AOG, weather, curfews, NOTAMs, crew or maintenance constraints) and recommend commercially viable recovery or mitigation plans.
• Ensure aircraft defects with commercial cargo impact are promptly communicated to relevant stations, hub teams, and freighter operations.
• Act as QR Cargo 24/7 shipment control focal point for all internal cargo stakeholders to address discrepancies and highlight critical shipments, ensuring compliance with agreed SOPs.
• Coordinate closely with GHAs, Load Masters, Dispatch, QAS, and stations to optimize ground time, loading efficiency, and connection success.
• Support recovery of disrupted, sensitive, and high-yield cargo (e.g. pharma, live animals, courier, diplomatic mail).
• Develop and recommend robust operational and commercial recovery plans for irregular operations.
• Produce and distribute daily cargo briefings and freighter flight updates to relevant stakeholders.
• Provide insights and recommendations for process improvement, system enhancements, and digital tool optimization.

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

• Bachelor’s degree or equivalent with minimum 4 years job related experience
• Reputable cargo forwarder experience, cargo customer service experience, cargo revenue management experience, cargo supply chain experience.
• Experience in cargo operations, network control or high-pressure operational environments.
• Involvement in Cargo iQ /Cargo 2000 performance and analysis.
• Knowledge of cargo reservation and tracking system, overall cargo operations and set up, and cargo supply chain.
• Understanding of key stakeholder functions including GHA’s, network stations, cargo operations, IOC, crew control, fuel OCC, flight dispatch, NAVATM, engineering and maintenance, load masters, network planning, charter operations, dangerous goods, cargo compliance, corporate safety and security, cargo sales, customer experience.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.