Logistics Coordinator

About the Role

Arkan Marketing Services is looking for an experienced Logistics Coordinator to take day-to-day ownership of logistics activities for one of our e-commerce accounts. The role covers international freight from China, Dubai–Qatar shipments, GCC and international customer deliveries, and local deliveries within Qatar. The ideal candidate must have hands-on experience coordinating with courier companies, freight forwarders, and customs-clearance providers. This is a logistics-focused position, not a general operations or administrative role.

• Coordinate international shipments from China to Qatar and Dubai using air freight, sea freight, and express courier services.
• Manage Dubai–Qatar shipments and transfers, including bookings, documentation, tracking, and delivery follow-up.
• Coordinate GCC and international customer deliveries, as well as local deliveries within Qatar.
• Communicate directly with courier companies, freight forwarders, customs-clearance providers, and delivery partners.
• Arrange shipment bookings, collections, deliveries, and proof-of-delivery confirmation.
• Maintain accurate shipment trackers with booking dates, air waybill numbers, shipping methods, ETDs, ETAs, customs status, and delivery progress.
• Follow up continuously on delayed, held, missing, damaged, returned, or failed deliveries and ensure issues are resolved.
• Prepare, organise, and verify shipping and customs documents, including commercial invoices, packing lists, air waybills, and supporting documents.
• Coordinate return shipments, reverse logistics, and claims related to delayed, lost, or damaged deliveries.
• Review courier and freight invoices, verify applied rates and charges, and report billing discrepancies.
• Compare courier and freight providers based on cost, delivery speed, reliability, service quality, and coverage.
• Negotiate shipping rates and service terms with existing providers.
• Research, evaluate, and onboard new courier, freight, and delivery providers when required.
• Maintain complete and organised digital records for shipments, invoices, rates, claims, and logistics documents.
• Coordinate with the supply chain, inventory, store, customer service, and finance teams on logistics-related matters.
• Prepare regular logistics reports covering shipment status, delays, delivery performance, claims, costs, and pending issues.

• Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field.
• Two to four years of relevant experience in logistics, courier operations, freight forwarding, cross-border shipping, or e-commerce logistics.
• Practical experience dealing directly with courier companies, freight forwarders, and delivery providers.
• Good understanding of international shipping, customs documentation, shipment tracking, and last-mile delivery.
• Experience reviewing shipping rates, courier invoices, and logistics charges.
• Strong negotiation, problem-solving, and follow-up skills.
• Good knowledge of Microsoft Excel or Google Sheets.
• Strong written and verbal communication skills in English.
• Arabic communication skills are an advantage.
• Highly organised, detail-oriented, and able to manage multiple active shipments simultaneously.
• Able to respond quickly to delays, delivery problems, and urgent logistics requirements.