Customer Service Clerk

Madre Integrated Engineering | Full time

• Issue materials against approved requisitions and maintain accurate transaction records.
• Receive, verify, and process material requests and related documentation.
• Maintain inventory records, stock movement logs, and material issue registers.
• Update ERP or warehouse management systems with material transactions.
• Prepare delivery notes, issue vouchers, receipts, and other warehouse documents.
• Coordinate with warehouse personnel to ensure timely issuance of materials.
• Respond to customer and internal department inquiries regarding material availability and status.
• Ensure all documentation is complete, accurate, and properly filed.
• Prepare daily, weekly, and monthly inventory and transaction reports.
• Assist with stock verification, inventory audits, and reconciliation activities.
• Maintain confidentiality of inventory records and company documentation.
• Comply with company procedures, client requirements, and HSE policies.
• Provide administrative and clerical support to warehouse and logistics operations as required.

• Minimum 2–5 years of experience in customer service, warehouse administration, inventory control, or clerical support.
• Diploma or equivalent qualification in Business Administration, Logistics, Supply Chain, or a related field.
• Proficient in Microsoft Office applications (Excel, Word, Outlook) and ERP/warehouse management systems.
• Experience in issuing materials, maintaining inventory records, and processing warehouse documentation.
• Strong data entry and record-keeping skills with a high level of accuracy.
• Good understanding of warehouse operations and inventory control procedures.
• Excellent communication and customer service skills.
• Ability to prepare reports and maintain organized documentation.
• Good command of written and spoken English.