Clinical Receptionist & Booking Clerk - Pre-Operative Department

Clinical Receptionist & Booking Clerk - Pre-Operative Department

The closing date is 27 February 2026

An exciting opportunity has arisen for an experienced Receptionist/Clinic Clerk, to join the Clinical Specialties Services Division within Doncaster & Bassetlaw Teaching Hospital Trust.

The Division would therefore invite applications for this Band 2 Clinical Receptionist post within the Pre-Operative Department at Doncaster.

The successful candidate will be enthusiastic about the challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. You will be a highly motivated individual, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills.

Working as part of a multi professional team your main objectives will be to provide full reception duties within Pre-Operative Service, developing efficient and effective services, managing resources to achieve national and local quality and performance targets. You will be responsible for working closely with the central booking services and Team Leaders providing expertise in the proactive management of patient pathways.

You will be responsible for the day to day reception duties of the Pre-Operative Service outpatient services as well as the clinic preparation duties, ensuring effective management of referrals and appointments, monitoring and reporting capacity and demand when required to the team leader on behalf of the service.

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities. We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa -

Please note that from 9th April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

• Effective communicator both verbally and written
• Self-motivated
• Ability to prioritise workload
• Flexible approach
• Experience dealing with conflict
• Evidence of dealing with more than one discipline
• Ability to work under pressure

• Face to face customer service role
• Reception Experience
• Basic clerical experience
• Experience answering telephones and filing
• Use of software packages including Microsoft word, excel, outlook
• Previous experience in a hospital setting

• Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent experience or qualification
• IT/Typing/ECDL Qualification

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Doncaster & Bassetlaw Teaching Hospitals NHS FT