Warehouse Office Administrator

Warehouse Office Administrator (Doncaster)

Woodland Group are recruiting an Office Administrator for one of our sites at the iPort in Doncaster. The Warehouse Office Administrator is responsible for assisting the Customer Service Team with general administrative duties to ensure timely and accurate reactions to customer enquiries and order processing. The Warehouse Office Administrator will report to the Senior Customer Service Coordinator and work closely with the Customer Service Team, Warehouse and Site Operational Teams.

Monday to Friday 8:30 – 17:00

Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions, and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, and agility through independence. We are proud to provide opportunities to learn and develop through our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast‑paced environment.

• Maintain and update spreadsheets and records using our CRM system and Microsoft Office
• Respond to customer queries, mostly via our ticket system and emails, however some telephone and face‑to‑face communication will be required
• Assist with general office organisation and ensure smooth day‑to‑day operations
• Liaise with the warehouse team to investigate queries and advise on order updates
• Assist with booking deliveries or collections, and communicating with the inbound/dispatch team to facilitate loading/unloading vehicles
• Greeting visitors on site
• Preparing shipping labels and organising packages for despatch

• Work with the team to continually improve processes and business performance
• Support changes in the role necessary to take the department and business forward
• Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly

• Achieve agreed individual objectives
• Understand and adhere to all Woodland policies and procedures relevant to the role

• Prior experience in warehouse administration or a related field
• Strong organisational and time management skills, with the ability to prioritise tasks effectively
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite and familiar with warehouse management systems and inventory control software
• Detail‑oriented with a commitment to accuracy and thoroughness
• Strong problem‑solving abilities and the capacity to work well under pressure
• Ability to work effectively both independently and as part of a team
• Proven track record of maintaining a professional demeanour when interacting with drivers, colleagues, and management

• Generous holiday allowance which rises with service
• Recognition awards and incentives
• Length of service incentives
• Enhanced occupational maternity pay
• Salary sacrifice pension scheme
• Life assurance
• Health cash plan
• Mental health and stress hotline
• Retail discounts and awards
• Discounted health club membership
• Real career opportunities
• Team bonding opportunities and events
• To be part of a fast‑moving exciting company with a great team of people
• And much more

Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to

Job Types: Full‑time, Permanent

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