Administration Assistant

Our Childrens Care Group have an exciting opportunity for an enthusiastic and motivated individual to join our friendly team as an Administration Assistant. The team is responsible for the provision of an efficient and comprehensive administrative service for the Children's Care Group.

The closing date is 01 June 2026

The successful candidate will have the ability to deal with people at all levels in a polite and professional manner and should possess excellent verbal and written communication skills. It is important you can work effectively in a fast-paced office environment, handling large volumes of tasks, some of which may be challenging. You will need to be flexible and adaptable to the varying demands and changing circumstances and priorities of the services.

You must have the proven ability to work independently using your own initiative, as well as part of a team.

The essential requirements for this post are a good standard of education Grade C or above in English and Maths GCSE or equivalent, or RSA stage II typing/word processing or equivalent qualifications or an equivalent level of experience. Experience of using Microsoft Office applications would be advantageous and experience of office procedures, i.e. filing, photocopying, message taking, typing etc is essential.

Previous experience of NHS systems including Systm One would be advantageous, but not essential as full comprehensive training will be given.

• Provide a confidential, quality administrative service to an identified pathway within the Children's Care Group.
• Communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face-to-face contact with patients, visitors, other Trust staff and external agencies.
• Create and maintain up-to-date computerised patient records and recall systems on Systm One.
• Update new referrals on to Systm One. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with records management principles.
• Assist in the production of high quality documentation, using Microsoft Word and Systm One, including confidential letters, non-accidental injury reports, case conference reports, housing reports etc.
• Liaise between clients, professional staff and other multi-agency partners e.g. Local authorities, Children's Centres, Schools, GPs and other partner agencies.
• Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.
• Book appointments, assessments and groups/clinics in line with contracted requirements and maintain appointment ledgers and recall systems on Systm One.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

We are committed to inclusive cultures and really value people in our organisation. View our Allyship video on You Tube to find out more:

The main terms and conditions of service can be found here: https://(Use the "Apply for this Job" box below)./tchandbook

• GCSE Grade A-C in Maths and English or Functional skills level 2 equivalent

• Experience of using Microsoft Office applications
• Previous NHS experience or other large public sector organisation would be an advantage
• Previous experience of using an electronic records system would be an advantage
• Experience of working in a large busy office environment.

• Microsoft Office applications

• Experience of…