Neurodevelopmental Pathway Co-Ordinator

An exciting opportunity has arisen for a Pathway Coordinator within the Neurodevelopmental Pathway. The post holder will be responsible for the provision of an efficient and comprehensive administrative and clerical support to the Pathway Lead under the direction of the Admin Lead. The post holder's main duties will include planning, organizing, directing and coordinating the work of the department. The Pathway Co-Coordinator will be expected to work with the minimum of supervision.

He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the Pathway Lead and his/her team to utilise their time in an efficient and effective manner. The post holder will provide a confident professional service to all patients and their families, whilst supporting them throughout their pathway of care.

It is vital that confidentiality be maintained and the post holder must adhere to Trust Policies and Procedures at all times.

• Provide a confidential, quality administrative service to the identified pathway within the Children's Care Group as part of Single Point of Contact Model.
• To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain, up to date computerised patient records and recall systems on Systm One.
• Update new referrals onto Systm One. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with records management principles.
• Assist in the production of high quality documentation, using Microsoft Word and Systm One, including confidential letters, non-accidental injury reports, case conference reports, housing reports etc.
• Liaise between clients, professional staff and other multi‑agency partners e.g. Local authorities, Children's Centres, Schools, GPs and other partner agencies.
• Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.
• Book appointments, assessments and groups/clinics in line with contracted requirements and maintain appointment ledgers and recall systems on Systm One.