Receptionist, Administrative​/Clerical

We are looking for a friendly and organised Receptionist to join West End Clinic in Rossington. As the first point of contact for patients, you will manage appointments, handle prescriptions, process registrations and perform a range of administrative duties.

20 hours per week – 4 days: Monday & Wednesday mornings 08:00‑13:00 and Thursday & Friday afternoons 13:00‑18:00.

• Use the practice appointment system effectively
• Process telephone queries and book appointments, adhering to KPIs
• Book remote access/care navigation appointments as first line
• Book appointments using the clinical competency framework lists
• Book appointments using resources effectively
• Answer incoming calls, transfer calls or handle caller requests appropriately
• Initiate contact with and respond to requests from patients, team members and external agencies
• Input data into patient healthcare records with notes for colleagues
• Process procedures for DNA management
• Direct requests for information (SAR, insurance/solicitor letters, DVLA forms) to the secretarial team
• Open internal and external post from the blue bag, date‑stamp and forward to the correct team
• Maintain a clean, tidy working area at all times
• Monitor and maintain the reception area and notice boards, keeping communication up to date
• Support clinical staff with general tasks as requested
• Ensure patient RIP processes are followed
• Ensure practice policies are up to date and adhered to
• Complete opening and closing procedures of the practice
• Manage the practice email accounts daily
• Follow up on tasks on the clinical system daily
• Report inappropriate tasks, emails, behaviour to management to enable improvement strategies
• Ensure compliance with NHS contracts, CQC standards and PCN initiatives
• Process repeat prescriptions, book medication reviews if required
• Ensure rotas are managed for adequate staffing
• Register new patients and deduct patients following boundary criteria

• Participate in audit as directed by the Practice Manager
• Participate in improvement initiatives
• Keep mandatory training up to date
• Attend target sessions

• Qualifications – essential and desirable
• GCSE level or equivalent (desirable)
• GCSE Mathematics & English (C or above) – desirable
• AMSPAR Receptionists Qualification – desirable
• NVQ Level 2 in Health and Social Care – desirable

• Experience working with the general public
• Experience of administrative duties
• Experience working in a health care setting
• Excellent written and oral communication skills
• Clear, polite telephone manner
• Competent in Office and Outlook
• Experience with Systm One TPP
• Effective time management (planning & organising)
• Ability to work as part of a team and autonomously
• Good interpersonal skills
• Problem‑solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident demeanour
• Flexible and cooperative
• Motivated and forward‑thinking
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside core office hours
• Disclosure Barring Service (DBS) check if lone working