Customer Success & Project Admin Assistant

Job Title:

Customer Success & Project Admin Assistant

The Company DigitalXRAID is a dynamic award-winning Cyber Security Company. We’re experiencing rapid growth, offering industry leading Security Services.

We invest heavily in staff providing excellent career progression and full development.

• One team We Share The Load;
  We Support Each Other, Together We Are Stronger.
• Customer First They Are The Heart of The Business;
  We Love Them.
• Have Fun We Find The Fun In Everything We Do;
  We Smile, We are never Mood Hoovers.
• Be The Best Version of Yourself We show that we Care, We Make Things Better, We Are Great Role Models For Others.
• It’s Good Enough is NOT Good Enough We Challenge Ourselves & Others;
  We Always Strive For Excellence.
• See it Through We are Accountable;
  We Take Ownership, No Ex scuses The Role

DigitalXRAID is looking for a Customer Success & Project Admin Assistant to join their Operational Team.

This is a great opportunity for someone with a few years’ experience to kick start or step up in their career in an exciting industry within a fast growing company. The Customer Success & Project Admin Assistant will report to the Head of Operations and take responsibility for a number of project tasks and reporting our customers feedback.

You will be responsible for:

• Taking ownership of a variety of projects and updating projects within the project management software
• Supporting internal and external project progress and following up with stakeholders
• Scheduling meetings internally and externally for relevant projects and recording meeting minutes
• Liaising with the technical experts to finish projects on time, to scope
• Assisting customers with queries
• Looking for ways to improve processes
• Produce reports with regards to projects KPIs
• Working with other departments and providing project support
• Complete customer feedback calls
• Weekly, Monthly and quarterly CSAT reporting
• Updates on survey completions
• Updating and reviewing CSAT processes and procedures

• Salary Sacrifice pension scheme
• Private Medical Insurance
• Death in service benefit
• Buy/sell holiday scheme
  
  Birthday leave paid
• 33 days holiday Inc bank holidays
• Employee recognition
• Cycle to work scheme
• Employee Assistance Programme
• Workplace nursery scheme
• Discounted will writing

• 1-4 years’ experience (desirable)
• Self-motivated
• Experience dealing with customers
• Excellent organizational skills
• Familiarity with Microsoft Office