Receptionist​/Care Navigator

Would you like to help make a difference topatient care?

Would you like to become part of our expanding practice?

Would you consider yourself to be compassionate, an excellent communicator, with good keyboard skills?

If so, we are currently recruiting and have vacancies for Receptionist/Care navigators.

Patient Navigation: To assist patients in navigating the healthcare system by directing them to the appropriate services and resources, both within and outside the practice.

Appointment Management
:
Schedule and manage patient appointments efficiently, ensuring optimal use of practice resources.

Communication: Serve as the first point of contact for patients, providing a warm and welcoming environment both in person andover the phone.

Administrative Support: Perform general administrative duties, including managing patient records, including registering new patients, and maintaining the reception area.

Collaboration: Work closely with healthcare professionals within the practice to ensure a seamless patient journey.

Thorne Moor Medical Practice is a two sited practice situated in Thorne which is Northeast of Doncaster. Easily access by the M18and M180 with purpose-built sites, we serve over 9,500 patients in the Thorneand Moorends area.

A three GP partner practice, we are very well supported bya truly multidisciplinary team including a salaried GP, ANPs, Nurses, HCAs, apharmacist and experienced administration staff, totalling 35 people. We are a friendly bunch and are looking for someone to join the team and help shape the future of this expanding practice.

As with all jobs in the NHS the work is busy and demanding at times, but we look to support and manage a healthy work/life balance for allat the practice and offer many benefits including an excellent pay and rewards package, access to the NHS pension, employee support programs and copious amounts of tea, coffee and cake!

Themain purpose of the Receptionist/Care Navigator is to provide a point ofcontact for patients and to act as a focal point of communication between patients, doctors and other staff. Other duties include ensuring that the general administrative work of the Practice is undertaken efficiently and effectively.

The reception desk is the first point of contact for patients when they contact the Practice either in person or by phone - and therefore it is very important that they are received with courtesy and politeness.

Confidentiality is of prime importance and must be always maintained.

Flexibility of working patterns is important in order to provide cover for colleagues during periods of annual leave or sickness.

• Receiving patients and other visitors at the reception desk.
• Navigating patients to the most appropriate service and documenting on appropriate template.
• Ensuring that patients' arrivals are logged correctly.
• Usingthe computer appointment system.
• Receiving telephone calls to the Practice, logging these and acting on them as appropriate.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary treatment, ensuring correct paperwork completed and passedto administrator for processing.
• Follow correct procedure for taking payments and issuing receipts.
• Action repeat prescription requests both electronically and manually and process accordingly
• Receiving and recording requests for home visits.
• Task management ensuring these are dealt with in a timely manner.
• Directing patients within the building as appropriate.
• Receiving and processing requests for repeat prescriptions.
• Makingthe working of the surgery as patient friendly as possible.
• Updating the waiting room white board(s) and notice board(s) as required.

• Minimum of working in similar environment for 1 year
• Experience GP Receptionist

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.