Partner Success ElevenLabs

About the role

• Own partner outcomes:
  You will be responsible for the enablement of our Commercial Partners (channel partners). You will lead partner onboarding journeys, success plans, and proactively monitor signals across partners.
• Drive partner success and enablement:
  Build and manage strategic relationships with partners, aligning business objectives with our product capabilities to deliver measurable impact. You will be responsible for maintaining and refreshing training / certification (self-serve and, where necessary, live) to ensure partners are set up for success.
• Accelerate partner growth:
  Lead onboarding, enablement, and adoption initiatives that help partners maximize value across our solutions, driving long-term engagement and success.
• Reduce friction:
  Triage inbound partner queries, making the partnership journey seamless.
• Champion cross-functional collaboration:
  Partner with Customer Success, Business Development, Product Marketing, and Sales to streamline partner enablement, advocate for feature enhancements, and deliver scalable solutions that drive partner performance.
• Deliver insights and innovation:
  Analyze partner performance data to identify trends, optimize processes, and inform product and enablement strategies that continuously improve the partner experience.
• Shape our partner success motion:
  As a founding member of the team, define best practices, refine enablement frameworks, and influence how we scale partner success globally.

• 5–8+ years of experience in Partner Success, Account Management, or Strategic Partnerships within a fast‑paced SaaS or technology‑driven environment. Experience enabling channel partners is desirable.
• Strong program design skills (e.g. onboarding journeys, certification design, QBRs, success plans, playbooks).
• Proven ability to build and manage strategic relationships with enterprise partners or clients, delivering measurable business outcomes.
• Strong commercial acumen and experience driving adoption, retention, and revenue growth across complex or early‑stage products.
• Exceptional communication and relationship management skills, with the ability to influence internal and external stakeholders at all levels. Confident delivering technical enablement / training sessions.
• Analytical mindset with the ability to synthesize insights, identify opportunities for optimization, and translate data into strategic action.
• Highly organized and adaptable, with a proactive, client‑centric approach to problem‑solving.
• A builder mentality—comfortable operating in ambiguity, scaling processes, and shaping foundational systems for long‑term success.
• Fluency in English; additional European languages are a plus.