Customer Success Manager

Headquartered in Doncaster (UK), with offices in Thailand and Charlotte, North Carolina (USA), Automated Analytics is a high-growth technology company backed by one of the UK’s leading private equity firms. We’re a regular feature in “Fastest Growing” tech company rankings, with AI at the core of both our product and the way we operate.

We built a market-leading, AI-powered attribution engine that helps businesses understand what’s really driving performance across Marketing, Sales, and Recruitment. By connecting fragmented data from across the customer journey, we give teams the clarity they need to make better, faster decisions.

Our customers range from ambitious mid-market organisations to national franchise networks such as Dyno and Your Move, through to global brands including Pizza Hut and Diageo. Despite their differences, they all share the same challenge: making sense of complex, messy data to improve how they go to market, sell, and hire.

Automated Analytics brings together data from platforms such as Google, Meta, Bing, Hub Spot, Salesforce, Amazon, and more, turning it into clear, actionable insight that drives continuous improvement.

With customer retention at 98% and net revenue retention (NRR) of 115%, our growth is driven by the value we deliver to customers.

We’re looking for a Customer Success Manager, to work on a hybrid bases of office/home, to own and grow a portfolio of customers, ensuring they achieve meaningful outcomes using our analytics platform. You’ll drive onboarding, adoption, engagement, retention, and expansion, acting as the customer’s trusted advisor and internal champion.

• Strong skills in Customer Satisfaction and Customer Service to ensure a positive and seamless experience for clients.
• Proficiency in Analytical Skills for assessing performance data and delivering actionable insights.
• Expertise in Customer Retention and Relationship Building to foster long-term client partnerships and business growth.
• Experience in addressing customer concerns and implementing solutions to enhance trust and satisfaction.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with both clients and internal teams.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Familiarity with AI-powered solutions or analytics tools is a plus.
• Ability to work effectively in a hybrid working environment, balancing on-site and remote responsibilities.