Telesales Team Leader

Overview

Job title and location

Doncaster

£32,000 -£36,000 DOE

Are you an experienced Telesales Team Leader with a proven track record of driving sales performance, setting and monitoring KPIs, and ensuring compliance? Do you enjoy coaching people, improving processes, and leading a high-performing team?

We're looking for a confident, organised, and results-driven professional to join a team in Doncaster. This is an excellent opportunity to lead a small but busy telesales operation, ensuring performance targets are achieved while maintaining exceptional standards of customer service, data accuracy, and regulatory compliance.

• As Telesales Team Leader, you ll be responsible for the day-to-day management of a telesales team, ensuring individual and team performance meets business objectives.
• Your responsibilities will include:
• Setting clear sales targets and performance objectives, monitoring progress, and providing regular feedback through one-to-one meetings and performance reviews.
• Monitoring productivity, and key performance metrics to identify opportunities for improvement.
• Supporting team members through coaching, training, and ongoing development to maximise performance.
• Managing and maintaining the company CRM system, ensuring customer information is accurate, up to date, and reporting is completed effectively.
• Investigating non-conformance issues, implementing corrective actions, and promoting a culture of continuous improvement.
• Reviewing existing processes and recommending improvements to increase efficiency, productivity, and customer experience.
• Producing regular performance reports and communicating results to senior management.

• You ll be an experienced Telesales Team Leader, Sales Supervisor, or Contact Centre Team Leader with a passion for developing people and delivering results.
• You ll also have:
• Previous experience leading a telesales or contact centre team.
• Proven experience setting, monitoring, and achieving sales KPIs and performance targets.
• Strong coaching and people management skills, including conducting one-to-one meetings and performance reviews.
• Experience monitoring call quality and using performance data to drive continuous improvement.
• Excellent organisational and communication skills with strong attention to detail.
• Confidence using CRM systems and Microsoft Office applications.
• A proactive approach to identifying performance improvements and implementing effective solutions.
• A solid understanding of compliance, quality standards, and regulatory requirements within a telesales environment.

• Salary: £32,000 -£36,000 depending on experience.
• Holiday allowance that increases with length of service, up to 28 days + Statutory Bank Holidays
• Company Life Assurance Scheme.
• A supportive working environment where your ideas and experience are valued.
• The opportunity to make a genuine impact within a growing and successful business.
• This opportunity is fully office-based working between 9am - 6pm with 1 in 6 Saturdays.

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