Guest Support Assistant

Overview

We’re proud to be real Living Wage accredited, with a pay rate of £12.60 and the opportunity for paid overtime during peak periods. This is a Full Time Fixed Term Contract from February until November 2026, with varying start and end dates possible between these months. Accommodation & meal packages are available (optional) at a generous rate with zero charge for bills or utilities.

Made by adventure. PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?

Make a difference as a Guest Support Assistant. Working with kids requires energy, confidence and effort; it’s rewarding and engaging, and you’ll be the first friendly face our visitors meet, providing a warm welcome and professional assistance at all times. You’ll be on hand to help our guests with any questions or problems during their adventure break.

• You’ll welcome guests, answer queries, and provide support throughout their stay.

• Some experience in a customer service role and competence with IT systems.
• Strong personal qualities:
  passionate about adventure and the outdoors
  , friendly in team environments
  , determined and resilient (peak periods are challenging).
• Our core values are FUN
  , SAFETY
  , QUALITY
  , INCLUSIVITY
  , TEAMWORK
  , and RESPECT
  .

• Fair pay and benefits: birthday off, volunteering days, and annual leave.
• 24/7 access to the Wellbeing Hub and an Employee Assistance Program.
• Access to a financial wellbeing platform and opportunities for training, mentoring, and career development, including qualifications for future seasons.
• Discounts and savings at retailers, discounted holidays, and on-site shop discounts.

We’re part of something bigger, including PGL Beyond
, a network of educational travel brands that empower young people to explore and grow. We’re committed to a diverse, inclusive team and accessible application processes. For enquiries related to this role, please email  All centre-based employees and some Head Office employees must undergo an Enhanced criminal record check (DBS/PVG) with five-year address history and ; convictions in certain areas may affect eligibility and are assessed individually.

For a full Job Description and Personal Specification please note this information is available. We hire the best talent and value a diverse, inclusive team; we are dedicated to ensuring our application process is accessible and can provide adjustments as needed.