Customer Service Assistant

Lexington is an award-winning contract caterer that focuses on providing great food and service to customers.

As a Customer Service Assistant, you’ll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You’ll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.

• Greet and assist customers with queries, purchases, or service requests
• Provide accurate information on products, services, and policies
• Handle customer enquiries via phone, email, and in person
• Resolve complaints or escape issues where appropriate
• Maintain a tidy, welcoming environment or service area
• Process transactions, orders, and returns accurately
• Keep up to date with company offerings and promotions
• Support wider team with general administrative and operational tasks

Working pattern:
Monday to Friday, 20 hours per week

• A warm, approachable, and customer-focused attitude
• Excellent communication and interpersonal skills
• Experience in a customer service or front-of-house role
• Strong problem-solving and organisational abilities
• Confidence in using IT systems, tills, or booking platforms
• Ability to remain calm under pressure and manage multiple queries
• A proactive mindset and willingness to support the team

• Free, tasty meals – enjoy nutritious food on us while you work
• Flexible working – including part time roles
• 28 days of holiday; after two years, enjoy even more with 31 days
• Leave for life’s important moments
• Paid volunteering days for the causes you care about
• Career development and learning opportunities for all stages of your career
• Pension schemes and life assurance for financial security
• Exclusive discounts on entertainment, leisure, and travel