Customer Experience Manager

We’re on the lookout for a Customer Experience Manager to join us at The Pet Vet Doncaster on a full time basis! This is a fantastic opportunity to join our friendly, well‑established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

We're looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets. Ideally, you'll already have management experience in the service or hospitality industry. Our team is the first impression; you'll guide customers at reception, provide refreshments, and handle check‑in/out on a tablet, while upselling products and services such as our Pet Health Plan.

• Lead and inspire the Customer Experience Coordinators team.
• Create a welcoming environment for customers and their pets.
• Guide customers to appropriate seating areas, offer refreshments, and complete check‑in/out processes using tablets.
• Upsell products and services, including the Pet Health Plan.
• Represent the surgery to deliver a 5‑star customer service experience.
• Take full advantage of ongoing CPD through the BVRA to enhance customer service.

• Management experience in the service or hospitality industry.
• No formal requirement for veterinary knowledge, but a passion for pet care is desirable.

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

We’re part of the UK’s largest, independent, family‑owned veterinary group, offering excellent care to local communities. Our state‑of‑the‑art surgeries are purpose‑built, light and spacious, equipped with the latest technology, and we invest heavily in CPD and skill development.