Customer Care Coordinator

Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.

As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of house building.

Job Description

We have an exciting opportunity for a Customer Care Coordinator to join our Customer Care Team in our Yorkshire East region, based from the office in Doncaster.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.

The duties of the role include (but are not limited to);

• Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries

• Ensure all materials and labour required are available prior to starting works

• Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied

• Produce all relevant documentation relating to customer care accurately and in a timely manner

• Take responsibility for updating the CRM system in a timely and efficient manner to ensure accuracy of customer database