Warranty Administrator Ford Mazda

About the role

We are excited to be recruiting for a Warranty Administrator. This is an unrivalled opportunity to join one of the UKs fastest growing motor groups.

This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best.

The Warranty Administrator plays a key part in the relationship management between the dealership customer and the manufacturer. You will provide exceptional administrative support and the highest level of customer service to our customers.

As a Warranty Administrator you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers expectations. You will make each Stoneacre customer feel valued and provide the highest level of customer care all whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So what is in it for you

• Industry leading competitive salary
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers restaurants holidays and much more
• Wellness programme
• Free parking

An average day as a Warranty Administrator

• Checking claims submitted by the sites.
• Submitting Warranty to the required manufacturer standards.
• Ensuring the submission of all invoiced jobs and assisting the Accounts department in the reconciliation of the Warranty payments.
• Maintain a professional manner at all times.
• Communicate effectively in person by telephone or email to deliver premium customer advice and satisfaction at all times.
• Building rapport with internal sites/staff and external customers

About you

• You will have experience working within the motor industry
• Previous administration experience will be extremely beneficial
• Experience using Kerridge/CDK or a similar system would be advantageous but is not essential.
• You will need to be organised efficient with a keen eye for detail
• Have the ability to work within specified guidelines
• Committed to providing excellent customer service and thrive in a busy high-pressured environment
• We want you to love what you do The rest will come naturally.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

The Company

Originally founded in 1994 Stoneacre is a family-owned business that has progressively grown to become one of the UKs fastest-growing and most successful car dealer groups.

We operate from 64 locations across England and Wales have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars as well as commercial vehicles the group also offers servicing parts and bodyshop facilities.

We currently have over 2750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people as we know its the best investment we can make.

The Benefits

Discounts on servicing and repairs

Training & Development

Wellness programme

Documents

Required Experience:

Unclear Seniority