Service Administrator

Service Administrator

Location:

Doncaster

• Deliver customer experiences that exceed expectations, guided by clear Brand and JCT
  600 quality measures.
• Take ownership of daily service booking approvals, helping ensure a smooth and efficient workflow.
• Work closely with technical teams, arranging calls for diagnostic bookings to support accurate fault resolution.
• Lead the initiation of Brand and JCT
  600 diagnostic documentation, contributing to a high‑quality service process.
• Collaborate with the Parts Department to confirm parts availability for all scheduled bookings.
• Help keep customers moving by maintaining accurate updates of the C2/loan vehicle fleet.
• Take pride in precision, achieving 100% accuracy in all administrative activities.
• Demonstrate excellence with a 100% pass rate in Brand tests and audits.
• Ensure reliable performance insights through complete and accurate data collection.
• Communicate professionally and confidently via phone and email, representing JCT
  600 with clarity and care.

• Previous experience in an automotive customer support role. (preferable)
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Training & development: From foundation to advanced levels through brand partner training and JCT
  600 academies
• Cycle‑to‑work and discounted gym schemes
• Referral scheme up to £1,000

Read more about our Employee Benefits - JCT
600

• We’ve spent over 75 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT
  600” philosophy and seven colleague commitments

At JCT
600, you’re always a name, never a number. Ready to drive your career forward?

Click “Apply Now” and upload your CV.

Looking for future roles? Submit your CV directly here and join our talent pool.

JCT
600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be members of the Automotive 30% Club and a Disability Confident employer.

We try our hardest to make JCT
600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.

Not Applicable

Full‑time

Customer Service and Sales

Industries:
Automotive and Retail Motor Vehicles