Conduct and Control Manager

• You must be comfortable with exec level stakeholders
• Up to £62k + bonus
• 2 days in office (Doncaster location)
• Clear progression plan in place

The Conduct and Control Manager aims to deliver first class standards in Conduct & Control to protect our clients, customers, colleagues and business. Supporting our businesses in the Retail Banking environment to deliver day-to-day activities and growth strategy through efficient, effective risk and controls management within risk appetite.

• Identify, assess and monitor existing and future, commercial, operational, and conduct & control risks, ensuring appropriate mitigation strategies are in place
• Ensure reporting of risks and incidents, with root cause analysis and remediation activity, is complicate per internal and external standards
• Develop and maintain a risk register, tracking issues through to resolution
• Work closely with stakeholders to embed risk management processes across teams
• Develop a strong understanding of the business products to ensure product compliance is strong across the business, ensuring good customer outcomes
• Assist in conducting risk assessments, control testing and policy reviews to ensure robust risk management practices
• Coordinate internal and external audits, ensuring all information and documentation are available and accurate
• Support with planning, tracking and reporting of conduct and control risk activities
• Develop and deliver training materials to promote awareness of governance and control
• Contribute to process improvements initiatives that increase efficiency and reduce risk exposure
• Support the review of reporting for risk committees, risk meetings and forums
• Monitor milestones, KRI reports and key actions/deliverables in line with the ERMF
• Ensure effective management reporting of all governance issues and conduct risk
• Support the Business Owners with raising Risk events, Incident Management, the RCSA process and the accuracy of the Control Library
• Prepare governance reports and dashboards for risk forums and leadership teams
• Create, maintain and ensure consistent tools and risk / issue templates are used across the business
• Regulatory Knowledge: Deep expertise in Conduct Risk, Consumer Duty, and the FCA Handbook.
• Operational Risk: Strong background in 1st-line operational risk and RCSA (Risk and Control Self-Assessment) processes.
• Control Specialist: Experience in control design and translating complex regulations into practical operational controls.
• Sector
  
  Experience:
  
  Retail or business lending is highly preferred but broader banking sector knowledge is good
• Interpersonal skills: Excellent presentation, verbal and written communications skills across all levels of stakeholder
• Ability to operate and influence in a complex and diverse stakeholder environment; build and maintain effective relationships with focus on managing expectations and the ability to build credibility
• Familiarity with control frameworks and risk management methodologies
• Strong attention to detail
• Good knowledge of management information practices.