Personal Banker

Personal Banker

Location:

Doncaster supporting Barnsley branch when needed Salary: £24,500 - £26,000

Contract:

Permanent Full Time: 35 hours per week Closing Date: 2nd March 2026 Want to change the world? Choose a career that makes a difference. At The Co‑operative Bank we're proud to be different. We're proud of our values and ethics, and our unique, customer‑led Ethical Policy that shapes everything we do. Born out of the co‑operative movement over 150 years ago, you could say that doing the right thing has always been our thing.

We don't just help people with their money, but help people fight for justice and the causes they care about. We put people at the heart of every decision we make and there's never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations. Join us and help us continue to make progress in environmental and societal change, all with the UK's original ethical bank.

Rated by Morningstar Sustainalytics in the Regional Banks sub‑industry with a score of 11.2 as of 14 January 2025.

• Conducting financial health checks
• Managing a portfolio of customers and aiding them in opening, managing and optimising their bank accounts; overseeing and monitoring transactions, proactively managing financial needs and identifying opportunities to add value
• Helping customers realise the full benefits of our service both assisted and digitally, and supporting them with more complex financial needs such as protection
• Processing applications for various banking products, such as current, savings and credit accounts
• Fulfilling customer requests such as verification of bank account details and printing documents for account terms and conditions
• Discussing bank policies and procedures and any changes affecting them
• Referring customers to in‑house experts and/or relevant bank departments as and when necessary
• Resolving queries and complaints about accounts and banking services
• Performing routine administrative duties as required

• Positive and enthusiastic approach to excellent customer service
• Clear experience within a sales role is essential
• High levels of energy, resilience and self‑motivation
• Excellent verbal and written communication skills
• The ability to achieve defined objectives/targets on a weekly and monthly basis
• Proven problem‑solving and analytical skills
• Detailed knowledge of banking processes, rules and regulations (advantageous)
• Cash handling experience
• Computer literate with the ability to navigate confidently and quickly around multiple systems while speaking to customers
• The ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with a wide range of customer queries
• Proactive approach to educating and supporting customers in relation to the different ways of managing their finances, as well as going out into the community
• We can only consider candidates with the right to work in the UK at this time

• Flexible working
• 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
• Competitive pension with up to 10% employer contribution
• Income protection / life assurance
• Commitment from employers to continued learning & development
• Wellbeing support – 'Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family
• 2 paid days for volunteering per year
• 'MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme
• Family friendly policies and supportive working environment
• Colleague network groups committed to inclusion and diversity within the Bank

Our Bank is passionate and committed to creating a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. At the beginning of the year, The Co‑operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

If you require more information or this document in a different format, please contact  As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.