Order to Cash Manager

Job Type: Permanent Job Sector:
Accounting Region:
London

Location:

Doncaster Salary

Description:

Competitive salary based on skills and experience Posted: 20/07/2026 Recruiter: DFS Job /TP/1953/436

At DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission. Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do.

They create the foundations that allow our brands to thrive, innovate and grow. Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of. When you’re part of a community that shares your way of thinking, the wins feel bigger.

The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged.

As our Group Order to Cash (O2C) Manager, based at our Group Support Centre in Doncaster you’ll support and develop a talented team while helping to ensure our customer and financial processes run smoothly. You’ll work closely with colleagues across the business to improve ways of working, maintain accurate financial records and deliver a great experience for our customers. This is a fantastic opportunity for someone who enjoys developing people, building strong relationships and making a positive impact through continuous improvement.

• Leading, coaching and developing a team of 11 across cash allocation, billing, reconciliations, customer refunds and payments.
• Overseeing the day-to-day Order to Cash operation to ensure customer transactions are processed accurately and efficiently.
• Managing outstanding customer balances, identifying potential risks and working with colleagues to resolve issues.
• Driving improvements to processes and systems, helping to simplify ways of working and introduce automation where possible.
• Monitoring key performance measures, analysing data and using insights to improve service and operational performance.
• Reviewing banking reconciliations and overseeing daily cash activities, customer deposits and refunds.
• Ensuring financial processes, controls and documentation remain accurate, compliant and up to date.
• Working closely with colleagues across Finance, Retail, Customer Operations and Shared Services to deliver a seamless end-to-end service.
• Partnering with IT and Change teams to support projects, provide Order to Cash expertise and help deliver successful outcomes.
• Bringing additional Order to Cash activities into the team to create more consistent, efficient ways of working.
• Helping shape the future of the Order to Cash function by identifying opportunities to improve processes, systems and team capability.
• Working with Management Accounts and ICOFR to resolve issues, strengthen financial controls and support accurate reporting.
• Overseeing a range of transactional finance activities, including ad hoc payments and other finance processes as required.

• A strong leader of a transactional finance team (Accounts Receivable, Accounts Payable, Treasury)
• Proven ability to drive a culture of change and continuous improvement
• Excellent analytical and problem-solving skills with the ability to interpret data and identify trends to help decision making
• Strong understanding of finance processes, accounting principles and financial controls
• Proficient in Google Sheets/Excel and other financial analysis, reporting and data visualisation tools
• Strong communication, negotiation, and stakeholder management abilities with the ability to convey information to both Finance and non-finance audiences
• Ability to understand and engage with end-to-end processes, recognising upstream and downstream impacts
• Skilled at influencing and collaborating cross-functionally, building effective relationships to support and drive…