Sexual Health Receptionist

Overview

An opportunity has arisen for an enthusiastic Receptionist to work within our integrated sexual health service. We are looking for someone who would enjoy working within the field of Sexual Health, Contraception and HIV related care.

• Signposting patients via the telephone and face-to-face to the most appropriate local services. Referring patients to the nurse triage service and distributing condoms and information to patients.
• Reviewing patient results and referring any positive or abnormal results to the relevant clinician for action.
• Booking patients in at reception, supporting them to complete paperwork and entering personal information onto the IT systems.
• Ensuring that the waiting room and non-clinical spaces are kept tidy and safe from hazards.
• Providing administrative support including sending texts to patients, completing appointment cards and following up phone calls with patients who have missed appointments.
• Confidence in discussing sexual health concerns or information with patients in an approachable, non-judgemental, sex positive manner.
• Ensure the environment is clean, comfortable, safe, and welcoming to patients, relatives, and all health care professionals.
• To have an awareness of monitoring and maintaining stock levels of designated items.
• Keep all storage areas clean, tidy and in good order e.g., fridge temp checks.
• Report any faulty or broken equipment to the Clinic Lead and label appropriately.
• Deliver specimens, test requests, notes or any charts as requested.
• Complete associated competency booklet - completion time 2 months. Follow up action plan to complete this if required, by initial appraisal at 3 months.

• Level 2 keyboard / computer skills or equivalent administrative qualification and worked in a recognised healthcare setting.
• Interest in working with a diverse client group of all ages, genders and nationalities.
• Basic IT skills are essential.
• Good English written and communication skills are essential.
• Telephone skills.
• Successful applicants will be required to undergo a DBS check at the appropriate level.
• Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.