Team Leader, Healthcare

Band 4 Job overview

The post holder will lead, manage and develop a responsive administration service, ensuring effective and efficient management of resources to achieve national and local quality and performance targets.

Implement effective monitoring and managing systems for annual leave and sickness in line with Trust Policy, liaising with the Service Manager where service implications are identified.

Monitor activity reports to ensure effective and efficient waiting list management in line with clinical priority and national/local waiting times standards. To ensure effective and efficient management of service delivery, dealing with and taking appropriate action in respect of concerns and complaints.

Advanced knowledge and awareness of the Hospital Patient Access Policy ensuring consistent application across clinical admin teams.

Act as a mentor for clinical admin teams in application or Referral to Treatment (RTT) rules, outcomes and activity management via use of agreed information reports/Patient Tracking Lists (PTLs). Proactively monitor and manage activity, identifying training needs and performance issues, taking appropriate action in line with Trust/local policies.

The service is fully committed to effective appraisal and any training and development will be actively encouraged and supported.

To lead, manage and develop a responsive administration service, ensuring effective and efficient management of resource to achieve national and local quality performance targets.

The post holder will be responsible for day‑to‑day management of administrative teams. Duties will include staff rostering, annual appraisals, annual leave and sickness management and monitoring, ensuring application and adherence to Trust HR policies and procedures.

The post holder will work closely with the Service Manager/Business Manager and provide expertise in the proactive management of the patient pathway from referral to discharge.

The post holder will ensure that the entire pathway is managed smoothly and in line with the Hospital Referral to Treatment Patient Access Policy and underpinning Standard Operating Procedures (SOPs).

The post holder will support the development of a standardised and consistent service delivery model across the Division.

This will require formation of relationships with peers across the Division and a corporate approach of sharing and implementing best practice.

DBTH is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under‑represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.

Please note, if your application is successful you will be required…