Patient Engagement Lead

About the Role

We have an exciting opportunity for a Patient Engagement Lead to join our team at HMP Doncaster, a category B Prison located in the Marshgate area of Doncaster.

HMP Doncaster is a category B local resettlement prison situated in South Yorkshire which houses a male population of up to 1,145 individuals, approximately 200 of whom are young offenders aged 18–20 years.

Hours: Full‑time, 37.5 hours per week, Monday to Friday, core business hours.

Salary: £29,264–£33,510 per annum, dependent on experience.

• Responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service‑user engagement and peer‑led forums, planning and delivering projects/programmes in line with patients’ needs and priorities, involving patients (where possible) in project and training delivery.
• Act as a point of contact and respond to patient engagement enquiries from staff, external partners and patients.
• Oversee and manage the health champion peer support model, including delivery of Health Champion training across the region.
• Ensure statutory and organisational requirements are met, conduct patient engagement activities frequently across all sites with timely evaluations and communicate feedback/recommendations to patients, staff and external partners.

• Bespoke induction, including Our Introducing Health in Justice training course.
• Competency framework.
• Regional and national career development opportunities.
• Bespoke Learning Management System to support learning needs.
• Support from the wider team.

• Discounts on shopping and leisure activities.
• Support to grow in your role and continue professional development.
• 24/7 employee assistance helpline and financial assistance when needed.

We value caring, compassionate, and driven professionals who can help us drive our vision for fair and inclusive healthcare access to all. Candidates must:

• Provide outstanding patient experience by seeking out, listening to, and acting on their feedback, ensuring care is personalised and informed by what matters to them.
• Work closely with patients, healthcare and prison colleagues to keep the patient at the centre of service delivery.
• Have the confidence to act on feedback from patients and liaise with the wider healthcare team.

Candidates are required to have a legal right to work in the UK, and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.