Senior UX Researcher

Senior UX Researcher Newcastle - 3 days onsite Up to £500 per day (Umbrella - Inside IR35)

Contract:

Until Dec 2026 The Opportunity We are looking for an experienced Researcher to join a dynamic Research & Innovation team working on the DWP Garage initiative for the UK Department for Work and Pensions (DWP). This is a fantastic opportunity to contribute to meaningful public sector innovation, shaping how services are designed and delivered to millions of UK citizens.

The Role As a Researcher , you will lead and deliver high-quality research across a range of projects, applying both primary and secondary research techniques to generate actionable insights. You will play a key role in influencing strategy, improving user experiences, and supporting data-driven decision-making across multidisciplinary teams.

Key Responsibilities Plan, structure, and deliver robust research programmes aligned to project and stakeholder needs Apply advanced UX research methodologies and tools to uncover user behaviours, needs, and pain points Analyse complex qualitative and quantitative data to produce actionable insights Communicate research findings clearly to stakeholders, influencing product and service direction Collaborate closely with cross-functional teams to support delivery and innovation Act as a subject matter expert in research and insight, guiding best practices Support team performance by mentoring colleagues and fostering a collaborative environment Contribute to refining and improving research methodologies and processes Take ownership of decisions within your team and contribute to wider project outcomes Skills & Experience Strong experience in User Experience (UX) Research (advanced level required) Expertise in a range of research tools and techniques (qualitative and quantitative) Proven ability to design and execute end-to-end research strategies Excellent data analysis and storytelling skills Experience working with stakeholders and communicating insights effectively Strong collaboration skills with the ability to work across multiple teams

Experience with in public sector or large-scale organisations is advantageous Why Apply? Work on high-impact projects within the UK public sector Be part of a forward-thinking Research & Innovation team Influence real-world services that support millions of people Competitive day rate and flexible hybrid working If you're a passionate researcher ready to drive insight-led innovation, we'd love to hear from you.