Desktop Team Lead

Job Title:
Desktop Team Lead
Location:
Doncaster
Working model:
Onsite/ 5 days
Salary: £38,000-£42,000

Why Apply?
Our client, a well-established organisation with a strong focus on IT service excellence, is looking for a Desktop Team Lead to help drive the day-to-day performance of their Desktop Support Team. This is an excellent opportunity for an experienced desktop support professional ready to step into a leadership role, providing technical guidance, coordination and supervisory support across a busy end-user support function.

Responsibilities

• Provide technical leadership and line management support to the Desktop Support Team
• Analyse, plan and assign tasks to engineers, ensuring service levels are maintained and resourcing gaps covered
• Create timely and accurate service reports, documents and guides in line with document handling procedures
• Assist and deputise in managing incident, problem and escalation management, customer complaints and service improvement
• Support the collection and review of service transition documentation, coordinating handover into operational support
• Contribute to recruitment of support staff, including job descriptions, adverts, interviews and onboarding
• Support adherence to policy, procedures and service standards, including ass...