Infrastructure Engineer

Location:

Cheadle, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Purpose of this role:

Responsible for overseeing run and project activities across the Thales Infrastructure estate, including core platform services, virtualisation, and private cloud environments. This is an onsite role operating within an air‑gapped environment. The primary focus is the support, maintenance, and delivery of the server infrastructure, private cloud services, and associated technologies.

Main

Duties and Responsibilities:

Working on Incidents and tasks based on SLA / KPIMaintenance of the Infrastructure estate including patching, updates, fault finding.

Planning and remediation of obsolete infrastructure on the platform.

Work with other teams to diagnose complex issues.

Action life cycle events based on the infrastructure roadmap following the change management process.

Creating and maintaining accurate records of Infrastructure services and assets, including documentation.

Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management.

Participation in Service Transition process and activities.

Working within a team or independently to create and implement technical changes.

Identifying service inadequacies and contributing to the Customer Service Improvement Plan.

Maintaining understanding of current and emerging infrastructure technologies.

Working closely with CSOC in the event of received intelligence or Cyber-Attack.

Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead or Product Owner.

Typical Routines:

Raising Request for Changes.

Carrying out detailed investigation and produce reports.

Updating system documentation.

Extending own knowledge and desire to develop new technical skills under own initiative.

Monitoring infrastructure and proactively responding to alerts

Person Specification Bachelor Degree or minimum 3 years experience in a third line support role.

Desirable:

Professional certification

Broadcom VMware Certified ProfessionalMCP/MCSA/MCSE/RHCSAITIL Foundation certificate

Work Experience, Skills and Knowledge:

Good organisational and communication skills.

Communicate effectively at different levels working collaboratively to a common goal.

Ability to improve the processes and tools used on a daily basis.

Desire to contribute to continual service improvements.

Experience in analysing issues to diagnose faults or anomalies.

Essential Strong knowledge of:

VMware infrastructure – ESX, VSAN, NSX, VRANetapp Storage solutions

Backup and DR solutions

Server hardware including Cisco, HP, Dell Desirable Network  technology including Switching, Routing, Firewalls, ISE, load balancers

Linux technology including Red Hat, Satellite Window Server operating systems

Power

Shell, bash, Ansible, Terraform Qualities, Abilities and Aptitudes:

Professional, Positive, customer focused attitude.

Flexible working attitude, prepared to work outside of service hours if required

Motivated and committed.

To be open and honest.

Team Player.

Must be able to work under own initiative with little or infrequent supervision.

Able to create and manage positive working relationships.

Good time management.

Comfortable working to deadlines.

The ability to multi-task, prioritise workloads effectively and be able to deal with a variety of tasks.

The ability to accurately prioritise new incidents

Security Clearance Requirement:

Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions.  This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.  To be eligible for…