End User Support Apprentice – Level 3 Information Communications Technician Apprenticeship

location: doncaster, united kingdom

thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the uk, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the uk with our products and services.

2027 end user support apprentice – level 3 information communications technician apprenticeship

start date: 6 september 2027

salary: £24,000 per annum

employee type: permanent

location: doncaster

working schedule: 37 hours a week, monday - friday across 3 shift patterns covering hours between 7:30am - 6pm

are you passionate about it and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an apprenticeship programme that will develop and challenge you? If so, then look no further…

• earn a salary while studying for your apprenticeship
• gain hands-on experience in a real it support environment
• receive job-specific training and development
• secure a permanent role from the start of your apprenticeship

• tuition fees for the approved training providers are fully covered

as an end user support apprentice
, you will become a valued member of our eus squad to cover it support to all uk business users via our service desk.

your responsibilities may include:

• logging, troubleshooting, diagnosing and managing incidents
• assisting with incidents & service requests
• assisting end users over the phone and via chats
• collaborating with the wider eus and other is squads
• ensuring security and process compliance is adhered to

throughout your apprenticeship, you will develop knowledge and skills in:

• servicenow (service desk tool)
• assisting end users with day-to-day issues delivering excellent service to internal customers
• working closely with colleagues across functions to collaborate effectively
• core it principles
• service management and troubleshooting
• it security fundamentals

for this position, you will enrol onto a level 3 ict apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in it best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an it environment.

You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life it/is team.

the programme is delivered through a blended learning approach, combining:

• virtual coaching sessions
• online learning resources

to apply, you will need:

• 5 gcses grade 9-4 (a-c) including english and maths

please note that applicants who already hold a relevant degree will not be eligible for this programme.

competitive salary of £24,000 per annum

performance-related pay uplifts

holiday entitlement of 201 hours a year (plus a company day and bank holidays)

contributory company pension

health care cash plan

hybrid/flexible working options

employee assistance programme

learning and development support

employee discounts and wellbeing initiatives

life cover

80 hours volunteering per year (first two years)

for further information about our future talent recruitment process, including hints and tips, or to connect with a member of the future talent team, a graduate, or an apprentice, please visit thales future talent - connectr.

because of the work we do at thales, all roles are subject to…