Team Manager

Creams Cafe is the UK’s leading dessert brand, offering a vibrant and delightful experience with its range of freshly made desserts, including waffles, crêpes, sundaes, cakes, and vegan treats. Founded in 2008 in Southall, West London, the company now operates around 100 stores across the UK, driven by a commitment to quality, innovation, and exceptional service. Known for crafting its signature gelato using authentic Italian ingredients, Creams Cafe has garnered numerous awards, including 'Best Brand Partner' at the Menu Innovation and Development Awards 2022.

With plans for significant growth in the UK and abroad, Creams Cafe is at the forefront of the dessert industry.

This is a full-time Team Manager role based on-site in Doncaster. The Team Manager will oversee daily operations, ensuring excellent customer service, efficient staff management, and adherence to company standards. Responsibilities include supervising team members, managing schedules, maintaining a positive work environment, and supporting the achievement of store targets. The role also involves training team members, resolving customer inquiries, and ensuring compliance with health and safety regulations.

• Team management and leadership skills, including the ability to inspire and guide staff effectively.
• Customer service and communication skills to engage with customers and maintain exceptional service standards.
• Organizational and time management abilities to oversee schedules and ensure smooth workflow.
• Problem-solving and decision-making capabilities to handle challenges and maintain operational efficiency.
• Adaptability, enthusiasm, and a proactive approach to fostering a positive team culture and achieving business objectives.
• Prior experience in the food service or hospitality industry is preferred but not required.
• Understanding of health and safety requirements in a food service environment.