First Line Manager

Location: Armthorpe

Do you have strong leadership and management skills? If so, this would be a great opportunity for you!

Apply today to work as a First Line Manager for our client's large multi-user distribution centre in Doncaster.

The rate of pay is £16.83 per hour.

This is a full-time role working rotating shifts and the hours of work are:
- 6am to 2pm
- 2pm to 10pm
- 10pm to 6am (for a short period of time)

Your Time at Work

As a First Line Manager your duties include:

General Responsibilities:

- To lead and manage a team of warehouse operatives and ensure the smooth running of warehouse operations. ensuring that all warehouse activities are carried out in a safe and efficient manner, while maintaining high standards of quality and service to ensure defined outcomes for the site and the customer(s).

Specific Responsibilities:
- In addition to the main duties and responsibilities listed below the First Line Manager will be expected to perform other duties commensurate with their skills and abilities.

Safety:
- Ensure that all warehouse activities are carried out in accordance with health and safety
- Drive a culture where everyone takes personal responsibility for managing the HSSE risks associated with their roles
- Ensure colleagues, visitors & contractors understand their HSSE responsibilities and are competent to perform their jobs safely, in a way that protects the environment.
- Implement actions to reduce or eliminate health and safety related risks
- Ensure the team applies the Safety Standards and relevant guidelines
- Report and investigate incidents within the workplace and respond to or escalate issues of non-compliance to safety regulations and procedures

Security:
- Support and adhere to the required security measures to protect the site premises, including the safety of personnel, assets and of the customer's product for the required area
- Highlight and Investigate all relevant security risks and support the implementation of identified mitigation, where necessary having proposed mitigation options to your line manager for agreement
- Ensure there is a managerial presence at site searches when employees are leaving site.
- Adhere to all site security processes and initiatives

Process framework:
- Continuously contribute to the improvement of procedures to better achieve the prescribed outputs
- Participate in customer, regulatory and internal operational audits as required and work with the team to implement the agreed action plan

Customer engagement:
- Respond to or escalate customer issues and recommend solutions
- Communicate in an open and honest way with our internal and external customers

Resource Planning:
- Manage skills within the operation to ensure efficient utilisation of resources
- Support with resource planning and management e.g. implement agreed processes to review performance, monitor absence and sickness and address issues within guidelines
- Identify and escalate training and qualification gaps and conduct/support with induction and technical training for the team when and where applicable.
- Communicate clear operational objectives

Performance and Conduct Management:
- Manage day-to-day performance, including achievement of agreed customer KPIs and other internal KPIs (e.g. safety, operational, employee related etc)
- Support recruitment, MPACT, disciplinary (including exit processes) and provide recommendations
- Conduct performance reviews and recommend performance ratings to your line manager
- Coach and guide all reportees
- Monitor performance of people, equipment and processes and highlight areas for improvement
- Review and manage conduct and performance, ensure reporting processes and corrective actions for under performance are in place

Continuous Improvement:
- Support senior management to implement continuous improvement activities
- Support the environmental agenda and continuous improvement activities to increase environmental efficiency
- Identify areas for improvement within warehouse operations and develop and implement improvement plans
- Work with cross-functional teams to identify areas for improvement and implement best practices
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